Arts Victoria's Client Survey

Each year Arts Victoria conducts a survey to measure how effective we are at meeting the needs of our clients - stakeholders who apply for grants.

The survey is conducted online and is anonymous. All artists and arts organisations that apply for funding in a given financial year, whether they are successful or unsuccessful, are invited to take part.

The 2010/11 survey was conducted in November 2011. It provided applicants with the opportunity to comment on the following:

• contact with staff
• communication and information resources
• grant application and assessment processes
• use of social media

The survey found that:

• Response to Arts Victoria staff and services continues to be positive in general.
• 84% to 92% of respondents agreed or strongly agreed with the statements that staff were accessible.

Graph 1 Satisfaction with Arts Victoria staff (agree/strongly agree) 2011

• Over a quarter of respondents were new applicants.
• 4 in 5 spoke to staff in relation to submitting their application; a large proportion (95%) of these rated the information they were provided with as adequate, helpful or very helpful.

Social media has become an important tool for many artists and arts organisations:

• Three quarters of respondents (74%) use social media as part of their professional or business related activities.
• Facebook is the most commonly used tool (by 71%).
• The majority of users engage with social media for marketing and promotional activities (69%).

This valuable feedback will assist Arts Victoria to improve our services to the sector; the type of information we provide, how we communicate and how we evaluate our funding programs.

Full report

Arts Victoria Client Survey PDF (179KB)

Arts Victoria Client Survey Word (457KB)

Thank you to everyone who took the time to complete the Client Services Survey 2011.